Naha e Tšepisitsoeng: Khoebo e Ntle le e Ts'oarellang ROI Haufi

Rea u amohela ho seo litsebi tsa theknoloji ea ho bapatsa li se bitsang The Customer Experience Era. Ka 2016, lik'hamphani tse 89% li lebelletse ho qothisana lehlokoa le boiphihlelo ba bareki, vs 36% lilemong tse nne tse fetileng. Mohloli: Gartner Ha boits'oaro ba bareki le mahlale a morao-rao a ntse a tsoela pele ho fetoha, maano a hau a papatso ea litaba a hloka ho hokahana le leeto la moreki. Litaba tse atlehileng li se li tsamaisoa ke liphihlelo - neng, kae le hore na bareki ba li batla joang. Boiphihlelo bo nepahetseng seteisheneng se seng le se seng sa papatso ke