Litebello tse tšepahalang li tlisa khotsofalo ho bareki

Lilemong tse 'maloa tse fetileng ke sebelitse libakeng tsa mahlale a ho qala khatello ea maikutlo. Litaba tse peli tse hlileng li silafalang qalong ke khaello ea litebello tsa 'nete morerong oa ho bapatsa le ho rekisa hammoho le ho khannela likarolo tse ncha tse hlokahalang bakeng sa tebello. Motsoako oa likotsi tsena tse peli o ka holofatsa k'hamphani ea hau haeba u sa e lekanyetse khahlanong le ho hatela pele le bareki ba seng ba ntse ba u tšepile.

tšobotsi ea khotsofalo

Ho sututsa tšobotsi ka mor'a tšobotsi ho lelekisa tebello e latelang ha litebello li hloloheloa ho bareki ba hau ba hona joale ke papali e kotsi. Ke e hlokometse lik'hamphaning tse 'maloa' me ha ke e-so e bone e sebetsa ho qala molemong o latelang.

Ke motsoako oa khotsofalo le likarolo tse tsoelang pele tse tla aha khoebo ea hau ka bohlale. O tlameha ho tsamaisa bareng ka mahlakore ka bobeli ho atleha.

Mehopolo e meng ke ena:

  1. Haeba o haelloa ke basebetsi mme o hola kapele, ho senya lihora le lihora ho koala bareki ba koatileng moo litebello li sa behoang ka nepo li tla u khoehlisa, haeba li sa u emise.
  2. Haeba likarolo tsa hau li haella, rekisa botšepehi, pono, boetapele le basebetsi k'hamphaning ea hau. Batho ba baholo ba ka etsa eng kapa eng ho etsahala.
  3. Se ke oa ts'episa likarolo pele u ba le tsona. Ho lokile ho bua le mosebetsi oa hau oa morao, empa ho fana ka matsatsi a tiileng a ho tsamaisa nakong ea thekiso ke litšepiso tseo u tla tšoareloa ho tsona.
  4. Haeba ho na le litšepiso tsa bareki, li buisane ka katleho 'me u netefatse hore bareki ba hau ba utloisisa litlamorao tsa ho se fihlelle boikarabello ba bona ts'ebetsong ea thekiso le ts'ebetso.
  5. Tlohela kamore bakeng sa phoso. Ho lieha ho tla etsahala, liphoso li tla etsahala, likokoana-hloko li tla phahamisa hlooho ea tsona e mpe. Netefatsa hore linako tsa hau tsa nako li lumella tsohle tse kaholimo.
  6. Se ke oa lumella bareki ba hau ho hlalosa kemiso ea hau, ho seng joalo o nka boikarabello ha o liehile. Ho molemo ho e phetha le ho e etsa ka nepo ho fapana le ho e etsa kapele kapa e fosahetseng kapele.
  7. Laea basebetsi ba hau ba thekiso 'me u ba fe boikarabello ba litebello tse fosahetseng tse behiloeng. Se ke oa fetisetsa bothata moleng oa tlhahiso. Ha ho na toka hore motho e mong a phethe tšepiso e fosahetseng.
  8. Laola thepa ea hau ea ho bapatsa. Ho monate ho holisa mantsoe a hau a ho bapatsa, empa u se ts'epise lihlahisoa, likarolo, litokollo, linako tsa nako, kapa ts'ebeletso eo u sa khoneng ho e phetha ka nepo.
  9. Tsebisa moreki hanghang ha morero o felile. Ho bohlokoa hore moreki a tsebe bonnete ba se etsahalang. Ka makhetlo a mangata, bareki ba fumana ka nako e behiloeng hore ba ke ke ba e etsa. Joalo ka lethathamo la li-dominoes, sena se ka senya meralo e mengata tlase moo k'hamphani ea hau e sa e tsebeng.

5 Comments

  1. 1

    I couldn’t agree more, Douglas. Your post is supported by the work of Szymanski and Henard who published an article in 2001 that found that in some cases the expectations that a customer has are more important in determining their satisfaction than performance is!

U nahana eng?

Sebaka sena se sebelisa Akismet ho fokotsa spam. Ithute kamoo litlhaloso tsa hau li hlahang kateng.