Methati ea Leger: Tlaleho e sebetsang ea Voice of Customer (VoC)

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Methati ea Leger e fana ka sethala sa ho thusa k'hamphani ea hau ho utloisisa hantle hore na boiphihlelo ba moreki oa hau bo khothaletsa khotsofalo, bots'epehi le phaello ho khamphani ea hau joang.

Sethala sa Voice of Customer (VoC) se u fa lisebelisoa tse hlokahalang ho ts'oara maikutlo a bareki ka likarolo tse latelang:

  • moreki Feedback - Mema maikutlo a bareki 'me u a bokelle ka mobile, web, SMS le fono.
  • Tlaleho le Tlhahlobo Fana ka leseli ho batho ba nepahetseng, ka nako e nepahetseng ka sebopeho seo ba ka sebetsang ho sona. Ho utloisisa maikutlo a bareki ho u thusa ho etelletsa pele liketso le ho ntlafatsa tšebetso ea tšebetso.
  • Pholoso ea Bareki - Hlola bareki ba sa khotsofalang ka nako ea nnete, e bakileng litemoso. Laola le ho rarolla mathata a bona, o latele linyeoe tsa bona, 'me o ba fetole man ambosa a chesehang a cha.
  • Bobuelli ba sechaba - Fetolela maikutlo a matle puong ea litaba tsa sechaba ka ho khothaletsa likhothaletso tsa lebitso. Ntlafatsa mecha ea hau ea litaba tsa sechaba ROI, eketsa mantsoe a molomo, u thehe menyetla e mecha ea ho bapatsa le ho holisa lekeno.
  • Litlhahlobo tsa Mongolo - Qaqisa haholoanyane ka boiphihlelo le maikutlo a bareki ba hau ka ho sekaseka maikutlo a bona a bulehileng kapele le ha bonolo ka Ts'ebetso ea Puo ea Tlhaho.
  • Litšebeletso tsa ho qetela ho fihlela - Leger Metrics e sebetsa le uena ho rala, ho hlophisa, ho tsamaisa le ho laola lenaneo la hau la katleho la Voice of the Customer (VoC) Kena botebo ka tsoelo-pele Analytics le litšebeletso tsa lipatlisiso tsa ho bapatsa.

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